Refund & Cancellation Policy

Our Promise

At Nitaara, every piece is thoughtfully curated and carefully inspected before it reaches you. We truly hope you love your jewellery as much as we loved creating it for you.

Returns & Refunds

As each piece is handled with utmost care, we do not offer returns or refunds once an order has been delivered.

In Case of Damage

While we take every step to ensure safe delivery, if your piece arrives damaged, we are here for you.

To assist you seamlessly:

• Kindly record a 360-degree uncut video from the moment you open the package
• Ensure the video clearly shows the sealed package and the product condition
• Share this with us within 24 hours of receiving your order

This helps us understand the issue better and resolve it for you at the earliest.

Please note that requests without the opening video or raised after 24 hours may not be eligible for review.

How to Reach Us

If you need assistance:

1. Email us within 24 hours of delivery
2. Attach the uncut opening video
3. Mention your order number and a brief note on the concern

Our team will personally review and guide you with the next steps.

A Gentle Note

• Slight variations in colour may occur due to lighting and photography
• We request careful handling after delivery, as damages beyond this point may not be eligible for support

Contact Us

We’re always here to help:

• Email: care@nitaarabynp.in
• Phone: 7025805961